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If you are unsure how to do this, turn off your firewall temporarily and see if you can connect. Ensure your firewall is allowing get_iplayer to connect.This means you need to be connecting from within the UK. BBC iPlayer requires a UK IP address in order to connect, otherwise the BBC's servers will reject your connection.
You can find an installation guide in the downloads section which will give you links to all the latest versions of the programme.
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The BBC is undertaking a series of alterations to how they deliver their digital content and this can often affect get_iplayer. Make sure you check there for the latest errors to see if there is a simple fix for your problem. The latest errors will be posted in the Forums and in the Known Issues pages. Either way, it's a frustrating thing to try and remedy alone. Having problems or need help with get_iplayer? If get_iplayer is not working and you can't download programmes it might just be an error with your setup or it may be a wider issue with get_iplayer, or even with BBC iPlayer itself. Get_iplayer Guides and Tutorials COMPREHENSIVE GUIDES TO GET YOU STARTED QUICKLY